Shipping policy
Last updated: 25 August 2026
At Evermore Moments, every order is carefully prepared and custom made with your special memories in mind. Please read the following information regarding processing and delivery times before placing your order.
Shipping Rate
We offer a flat-rate shipping fee of $9.95 for orders.
Order Processing
All orders are custom made and require time to be prepared before they are shipped.
Our standard processing time is 1–3 business days from the time your order is placed.
Please note that processing times are separate from shipping and delivery times.
Standard Shipping
Once your order has been processed and dispatched, standard shipping generally takes approximately 3–7 business days.
Delivery times may vary depending on your location and the postal or delivery service.
Estimated Timeframe
As a general guide:
Processing: 1–3 business days
Standard shipping: 3–7 business days after processing
This means your order may take approximately 4–10 business days in total from the time your order is placed.
Please note that these are estimated timeframes only and are not guaranteed delivery dates.
Delivery Delays
Evermore Moments is not responsible for delays that occur after your order has been dispatched, including delays caused by postal services, courier services, weather, public holidays, incorrect delivery information, or other circumstances outside our control.
Delivery times can also vary depending on the destination.
If your order appears to be delayed, please contact us and we will do our best to assist you.
Incorrect Delivery Information
Please ensure that your shipping address is correct when placing your order. Evermore Moments is not responsible for orders delivered to an incorrect address due to information provided incorrectly at checkout.
If you realise that you have entered an incorrect address, please contact us as soon as possible. While we will do our best to help, we cannot guarantee that the address can be changed once an order has been processed or dispatched.
Lost or Damaged Orders
If your order arrives damaged, please contact us as soon as possible and provide photographs of the damaged item and packaging so that we can assist you.
For issues with the custom-made product itself, please refer to our Refund & Replacement Policy.
If you have any questions about shipping or your order, please contact Evermore Moments and we will be happy to help.
Thank you for choosing Evermore Moments to create something special from your memories.