Refund policy
Last updated: 25 August 2026
At Evermore Moments, every photo magnet is custom made to order using the photos and details provided by you. Because each product is personalised specifically for your order, we are unable to offer refunds or exchanges for change of mind, incorrect selections, or personalised items that are no longer wanted.
Custom-Made Products
All photo magnets are personalised and made specifically for each customer. Please carefully check your photos, names, dates, spelling, colours and other details before submitting your order.
Once an order has been placed, it cannot be cancelled or refunded simply because you have changed your mind.
Damaged or Incorrectly Printed Items
We want you to be completely happy with your Evermore Moments order.
If your magnets arrive damaged, defective, or with a printing error, please contact us as soon as possible after receiving your order.
To help us resolve the issue, please provide:
- Your order number
- A description of the problem
- Clear photos showing the damage or printing error
- Photos of the packaging, if the item was damaged during delivery
If the issue is confirmed to be a manufacturing, printing or damage-related problem, we will reprint the affected item(s) and send the replacement to you at no additional cost.
We do not provide monetary refunds for damaged or incorrectly printed custom items; our remedy is to replace the affected item(s).
Customer-Provided Photos and Information
Customers are responsible for ensuring that the photos and information submitted with their order are correct and suitable for printing.
We are not responsible for issues caused by:
- Low-quality or blurry photos supplied by the customer
- Incorrect photos uploaded during the ordering process
- Incorrect spelling, dates, names or other information provided by the customer
- The customer changing their mind about their chosen design or photo
Where possible, we may contact you if we notice an obvious issue with your submission before production, but we cannot guarantee that every issue will be identified before your order is made.
Contact Us
If there is a problem with your order, please contact Evermore Moments with your order number and details of the issue. We will assess the problem and, where appropriate, arrange a replacement.
Evermore Moments
Custom-made photo magnets for your special moments.
Important: Nothing in this policy is intended to exclude or limit any rights you may have under applicable Australian consumer law. If a product has a problem that gives you a remedy under those laws, those rights continue to apply.